General Terms and Conditions

ARTICLE 1 – DEFINITIONS

Within this document, the following terms are used to ensure consistency and clarity in interpretation:

Withdrawal period: the legal timeframe during which the customer has the right to cancel the contract without providing any reason, in accordance with applicable legislation;

Consumer: an individual acting for personal purposes, outside of any commercial or professional activity, who enters into a distance contract with a trader;

Durable medium: any tool, including email, that allows information to be stored in an accessible and unalterable manner for future use;

Right of withdrawal: the consumer’s legal option to withdraw from a distance contract without penalties or obligation to justify the decision;

Trader: a natural or legal person authorized to offer products or services via a distance selling platform;

Distance contract: an agreement concluded between the trader and the consumer without direct physical interaction, through digital or telephone channels;

Means of distance communication: any communication method such as telephone, internet, or email used to conclude the contract without the physical presence of both parties;

General terms and conditions: this set of rules governing the contractual relationship between the trader and the customer on the Clarimora.com platform.

ARTICLE 2 – COMPANY INFORMATION

Clarimora.com

Address: Strada Alexandru Odobescu 16, Slănic, Prahova, 106200, Romania
Email: info@clarimora.com
Phone: +44 74 888 98 096

The website Clarimora.com is owned and operated by a legally registered entity, operating in accordance with the applicable laws of the United Kingdom and relevant European legislation where applicable. Its activity is governed by principles of transparency, responsibility, and consumer protection. We recommend that you read these terms in full before placing an order.

ARTICLE 3 – APPLICABILITY

This document regulates aspects related to commercial offers, distance selling, delivery, and customer rights. The terms apply automatically to any transaction initiated on the Clarimora.com website.

The customer will be provided with this document in full, in an easily accessible format, before concluding the contract. If this is not technically possible, an alternative method will be offered for consultation or delivery in a durable format.

For contracts concluded online, the terms will be provided in a storable and accessible electronic format. If this is not possible, the trader will provide the information through other appropriate means.

If certain products or services require additional terms, these will be clearly provided before the order is completed. In case of inconsistencies, the most favorable interpretation for the consumer will apply.

If any clause in this document becomes invalid or unenforceable, the remaining clauses remain valid. The affected clause will be adapted to preserve its intended purpose.

Any situation not expressly regulated will be handled based on principles of good faith and the protection of the legitimate interests of both parties.

ARTICLE 4 – OFFER

All offers on Clarimora.com are available while stocks last. If an offer is time-limited or dependent on specific conditions, this will be clearly stated in the product description.

The trader reserves the right to modify offers at any time, except where the customer has already placed an order. An offer does not constitute a contractual obligation until explicitly accepted by both parties.

Product descriptions are prepared with care and accuracy. Information includes characteristics, usage, composition, dimensions, and other relevant data.

Images and visual materials are for illustrative purposes and may slightly differ from the delivered product. Such differences do not automatically constitute grounds for return or complaint.

Essential information in the offer will include:

  • Total price excluding customs duties (for international deliveries);
  • Applicable shipping costs, if any;
  • Contract conclusion method and withdrawal details;
  • Accepted payment methods and delivery timelines;
  • Validity period of the offer and price;
  • Additional costs related to communication methods;
  • Access to the contract in electronic format;
  • Options to correct errors before placing an order;
  • Languages in which the contract can be concluded;
  • Codes of conduct or ethical standards followed, if applicable;
  • Minimum duration of obligations for recurring services;
  • Specifications regarding size, color, or other relevant characteristics.

ARTICLE 5 – THE CONTRACT

The contract is considered concluded at the moment the consumer accepts the offer and fulfills the associated conditions.

In case of electronic acceptance, the trader will send confirmation as soon as possible. Until confirmation is received, the customer may cancel the contract.

The trader may justifiably refuse an order (e.g., out of stock). If payment has already been made, the amount will be refunded within a maximum of 14 days.

Upon delivery, the trader will provide:

  • full address and contact details;
  • return policy;
  • information about warranty and after-sales service;
  • final price, including applicable taxes;
  • payment and delivery methods;
  • standard withdrawal form, if required.

For long-term contracts, the terms also apply to future deliveries.

ARTICLE 6 – RIGHT OF WITHDRAWAL

The consumer has the right to withdraw from the contract within 14 calendar days without giving any reason. The period begins the day after the product is received by the customer or a designated representative.

During this period, the product must be handled with care and evaluated only for testing purposes. In case of withdrawal, the product must be returned in the same condition, together with all accessories and original instructions.

To exercise this right, the customer must notify the trader (preferably in writing or by email) within the 14-day period. The product must be returned within the following 14 days, with proof of shipment.

Failure to meet the notification or return deadlines will be considered as final acceptance of the contract.

ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL

When exercising the right of withdrawal, the customer will bear the direct costs of returning the product to the trader.

If payment has already been made, the trader will refund the full amount within a maximum of 14 days from receiving the product or proof of shipment.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The right of withdrawal may be limited in certain situations only if this was clearly stated before concluding the contract.

The exclusion applies to products:

  1. made to the customer’s specifications;
  2. personalized according to individual requirements;
  3. that cannot be returned for hygiene or health reasons;
  4. with a short shelf life or perishable;
  5. whose value depends on market fluctuations beyond control;
  6. periodicals such as magazines and newspapers;
  7. sealed audio, video, or software products if opened;
  8. personal hygiene items opened by the customer.

It also applies to services:

  1. such as accommodation, transport, catering, or events with a fixed date;
  2. fully performed before the withdrawal period ends, with customer consent;
  3. related to lotteries or gambling.

ARTICLE 9 – PRICE

During the validity period stated in the offer, product and/or service prices remain unchanged, except for VAT adjustments.

All displayed prices include VAT. Additional costs such as shipping, packaging, or processing will be clearly shown before order confirmation.

Obvious pricing errors (e.g., typing mistakes) are not binding. In such cases, the customer will be informed and may choose whether to proceed or cancel the order.

ARTICLE 10 – CONFORMITY AND WARRANTY

Products provided by Clarimora.com are guaranteed to comply with the specifications in the offer, normal usage requirements, and applicable legal regulations at the time of delivery.

If explicitly stated, the product may also be suitable for purposes other than standard use.

Any additional warranty offered by the trader, manufacturer, or importer is supplementary and does not affect the consumer’s legal rights.

ARTICLE 11 – DELIVERY AND EXECUTION

The trader will make every effort to ensure delivery within the specified timeframe. In case of delay or inability to deliver, the customer will be promptly informed and may cancel the order without additional costs.

If cancellation is confirmed, Clarimora.com will refund the amount paid within a maximum of 14 working days.

Responsibility for damage or loss remains with the trader until delivery to the consumer or a designated third party.

ARTICLE 12 – DURATION TRANSACTIONS: TERM, TERMINATION, AND RENEWAL

For indefinite contracts, the customer may terminate at any time with a notice period of up to 30 days.

For fixed-term contracts, termination is possible at the end of the contract period with up to 30 days’ notice unless otherwise stated.

Automatic renewal is permitted only for recurring services or deliveries. In such cases, the customer may terminate at any time with up to 30 days’ notice.

For contracts longer than one year, the customer may terminate after the first year with one month’s notice.

ARTICLE 13 – PAYMENT

Unless otherwise agreed, payment must be made within 7 working days from contract conclusion.

The consumer is responsible for providing accurate payment details and must report errors immediately.

In case of non-payment, the trader may apply legal penalties or administrative fees after prior notice.

If legal action is required to recover debts, associated costs may be transferred to the consumer within legal limits.

ARTICLE 14 – COMPLAINT PROCEDURE

Clarimora.com applies a complaint handling procedure and processes all complaints accordingly.

Complaints must be submitted within a reasonable timeframe and clearly described.

The trader will respond within 14 working days. If more time is needed, the customer will be informed.

If no amicable solution is reached, disputes may be referred to an alternative dispute resolution body (ADR).

ARTICLE 15 – APPLICABLE LAW

These terms are governed exclusively by the laws of the United Kingdom. Any disputes will be resolved by the competent courts of the United Kingdom, unless otherwise required by applicable law.

The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

ARTICLE 16 – SMS MARKETING

By placing an order or subscribing to our services, the consumer agrees to receive SMS messages from Clarimora.com. These may include order updates, abandoned cart reminders, special offers, or review requests.

Consent is not required to make a purchase.

To unsubscribe, reply STOP to any SMS or use the unsubscribe link provided. Other responses are not automatically processed.

Messages from Clarimora.com are free, but mobile carriers may apply additional charges.

For assistance, customers can reply HELP or contact support at: Contact page.

Clarimora.com reserves the right to change sending numbers or message frequency without prior notice.

We are not responsible for delays or failed deliveries caused by technical or network issues.

We respect user privacy. For details, please review our privacy policy.