Frequently Asked Questions
When will I receive my order?
To keep prices affordable, Clarimora ships orders directly from manufacturers or suppliers to the customer's address. Because of this, delivery may take slightly longer than usual. Processing time is 1–3 business days, and the average delivery time is 6–12 business days.
The estimated delivery time has passed – where is my order?
In most cases, orders arrive on time. However, delays may occasionally occur. If 3 business days have passed beyond the estimated delivery time and your order has not arrived, please contact us at: info@clarimora.com
How much does shipping cost?
At Clarimora.com, shipping is completely free – with no exceptions or hidden fees.
What payment options are available?
We work with secure and trusted payment providers to offer fast and protected payment methods:
- Visa
- Mastercard
- Maestro
- Google Pay
- Apple Pay
An item is missing from my order – why?
In some cases, orders are shipped in multiple packages due to logistical reasons such as package weight or items coming from different suppliers. If you ordered multiple products, they may arrive separately.
Rest assured, the remaining items are on their way and will arrive within 1–3 business days.
I received a damaged package – what should I do?
Although rare, damage can occur during shipping. Don’t worry – please contact us as soon as possible at: info@clarimora.com.
It is important to take a few photos of the package and send them along with your message.
Please do not return the package without notifying us and without photo evidence – this allows us to act quickly and efficiently. Our team is ready to assist you professionally.
Did you choose the wrong product, the size doesn’t fit, or changed your mind?
Before anything else, please contact us at: info@clarimora.com. Together, we will find a suitable solution. If an exchange is not possible, return shipping costs will be borne by the customer.
Do you have any other questions?
✉️ - info@clarimora.com
📱 - +44 74 888 98 096